Privacy Policy

Carolina Home Remodeling (“Carolina Home Remodeling,” “we,” “us,” and “our”) owns and operates this website (this “Site”). This Online Privacy Policy (this “Policy”) describes our commitment to privacy and reflects the importance we place on earning and keeping your trust.

Scope Of This Policy

Carolina Home Remodeling has provided this Policy so that you will know what personal information Carolina Home Remodeling collects through this Site, how Carolina Home Remodeling uses this information, the types of third parties with whom Carolina Home Remodeling may share this information, and some of the choices that are available to you.

This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”), provided at the time we collect your personal information. For example, certain pages of this website may contain privacy notices providing more details about the personal information we collect on those particular pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business.

What is “Personal Information”?

As used in this Policy, the term “personal information” means information that identifies you personally, alone or in combination with other information available to us.

Your Consent

By using this Site, you are consenting to the collection, use, disclosure, and transfer of your personal information as described in this Policy (and any Privacy Notices that apply to you). If you do not consent to the collection, use, disclosure and transfer of your personal information as described in this Policy (and any Privacy Notices that apply to you), you may not use this Site. You may call 1-704-583-1141 to request literature, find a local store or request an appointment. If you have questions about this Policy, or any Privacy Notice, please contact us via e-mail at

Your Choices

We respect your right to make choices about the ways we collect, use, and disclose your personal information. This Policy describes some of your choices. In most cases, however, we will ask you to indicate your choices at the time and on the page where you provide your personal information.

This Privacy Policy May Change

Carolina Home Remodeling reserves the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the personal information we collect after we have posted the revised Policy or Privacy Notice on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy” at the bottom of each page of the public areas of this Site.

This Policy was last revised on February 14, 2014 and is effective as of that date.

What Information Is Collected on this Site and How Is It Used?

When you access and use this Site, there are three ways we may collect information about you:

Information You Knowingly and Voluntarily Provide

Carolina Home Remodeling collects the personal information you knowingly and voluntarily provide when you use this Site, for example, the information you provide when you request an appointment, request literature or services, or e-mail us with questions or feedback.

Carolina Home Remodeling uses the personal information you volunteer through this Site to provide the information and services you request and for any other purpose we identify to you in a specific Privacy Notice. For example, we use the information you provide when you request an appointment to make arrangements for a local Carolina Home Remodeling expert to contact you to discuss your project. The information you provide about yourself (for example, whether you are a homeowner or a builder) and your project helps us determine how to direct your inquiry. As another example, we use the information you provide when you request literature to send you information about the products that interest you.

When we collect your contact information, we may ask you if you would like to receive news and special offers from us. If you indicate that you would like to receive our mailings, we will add your contact information to our mailing lists and, from time to time, we will send you newsletters or updates, special offers, or other information about programs, services and products we believe would be of interest to you. In addition, if we provide promotional information or materials to you by email, we will include a link to our “opt-out” page in every email.

Finally, we may remove the information that identifies specific individuals and study the balance of the information we collect through this Site to improve our programs and services, to improve the content, functionality, navigation and usability of this Site, to better understand the needs and interests of our customers and potential customers, and to better market our programs, services and products.

Information Sent to Us by Your Web Browser

Carolina Home Remodeling collects information that is sent to us automatically by your web browser. This information typically includes the IP address of your Internet service provider, the name of your operating system (such as Windows or Macintosh), the name and version of your browser (such as Netscape or Internet Explorer), the date and time of your visit, and the pages you visit. The information we receive depends on the settings on your web browser. Please check your browser if you want to learn what information your browser sends or how to change your settings.

The information provided by your browser does not identify you personally, and we do not normally link this information to any other information that would permit us to identify you. Generally, we use this information to create statistics that help us improve our sites and make them more compatible with the technology used by our visitors. However, we may review our server logs for security purposes, for example, to detect intrusions into our network. The possibility therefore exists that, in the event of criminal malfeasance, we might share our server logs, which contain visitors IP addresses, with the appropriate investigative authorities who could use that information to trace and identify individuals.

Information Collected By Placing a “Cookie” On Your Computer

Carolina Home Remodeling uses “cookies” to “tag” your computer when you visit our Site. A cookie is a small text file our Web server offers your browser. Our cookies contain a randomly generated, unique identification number that lets us identify your computer each time your visit our Site.

We use these cookies to collect statistical information about the ways visitors use our site which pages they visit, which links they use, and how long they stay on each page. We analyze this information (known as “clickstream data”) in statistical form to better understand our visitors interests and needs and to improve the content and functionality of our sites.

Our web server recognizes the cookies on your hard drive each time you visit our Site. Because we recognize your computer, we do not count it twice. Also, we can use the number assigned to your computer to link the clickstream data we collect each time you visit our Site. This technology helps us determine how many visitors are using our site, how often they return, and how their use of our site may vary over time.

These cookies do not identify you personally and we do not link “clickstream data” with any information that identifies you personally.

If you give us your zipcode when you visit our Site, we will place a cookie on your computers hard drive that contains your zipcode information. This cookie does not contain any information that identifies you personally. As you browse our Site, our web server will recognize your zipcode and show you products and services available in your area. This cookie expires automatically after 30 days.

If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave our Site. Although you are not required to accept our cookies when you visit this Site, you may be unable to use all of the functionality of the Site if your browser rejects our cookies.

Does Carolina Home Remodeling Share My Personal Data?

Carolina Home Remodeling may share personal information collected through this Site with companies and organizations that perform services on our behalf, for example, companies that provide support services to us (such as data storage and web hosting services) or that help us market our products and services (such as third-party e-mail marketing companies). These third parties are required by contract to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential.

In addition, Carolina Home Remodeling may share your personal information with our affiliates and distributors, who may use and disclose that personal information as we would to help us provide the products, services and information you request. For example, if you request an appointment, we will find the local Carolina Home Remodeling expert nearest you. That Carolina Home Remodeling expert may be an Carolina Home Remodeling employee or the employee of an Carolina Home Remodeling distributor. In either case, the Carolina Home Remodeling expert will use your personal information to follow-up with you as you requested. Our distributors are bound by contract to use the personal information they receive in relation to this Site only as permitted under this Privacy Policy, any applicable Privacy Notices, and applicable privacy laws. This means, among other things, that they may use your personal information only for the purposes for which that information was originally collected or to which you subsequently consent and must take reasonable steps to protect the confidentiality of your personal information.

There are other, limited circumstances in which Carolina Home Remodeling may share or transfer the personal information in our databases to unrelated third parties. For example, we may provide personal information to a third party to comply with a court order or subpoena; to prevent or investigate a possible crime, such as fraud or identity theft; to comply with a legal requirement; to protect the rights, property or safety of Carolina Home Remodeling, our users or others; to protect your vital interests; or in connection with a corporate sale, purchase, merger, reorganization, liquidation, dissolution or similar event. If your personal information is transferred to another company that has acquired Carolina Home Remodeling, one of its affiliates, one of its distributors, or one their databases, for example, as the result of a sale, merger or reorganization, the acquiring companys use of your personal information will still be subject to this privacy policy and the privacy preferences youve expressed to us.

How Does Carolina Home Remodeling Protect Personal Information?

Carolina Home Remodeling takes reasonable precautions to provide a level of security appropriate to the sensitivity of the personal information we collect. Although we use reasonable measures to help protect your personal information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.

What About Other Websites That May Be Linked to This Site?

This Privacy Policy applies only to this Site. Carolina Home Remodeling, its affiliates and its distributors operate many different Web sites for different purposes and in different states where different laws may apply. If you visit another Carolina Home Remodeling website, please take a moment to review the privacy policy posted on that site to learn what personal information may be collected through that site and how it is processed.

This Site may also contain links to websites that are not operated by Carolina Home Remodeling. These links are provided for your reference and convenience only and do not imply any endorsement of the products sold or information provided through these websites, nor any association with their operators. Carolina Home Remodeling does not control these websites and is not responsible for their data practices. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Privacy Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any personal information.

Access to Personal Information

If you would like to review, correct and update the personal information you have provided to us through this Site, please contact us by email at We will respond to your request within the time limit set out by the applicable privacy legislation. We will use reasonable efforts to comply with your request as required by applicable law.

Retention of Personal Information

Carolina Home Remodeling retains the personal information collected on this Site as long as necessary to provide the services, products and information you request or as permitted by applicable law.

This Site Is Hosted on Servers Located in the United States.

Carolina Home Remodeling is a United States corporation. The servers that support this Site are located in the United States. While it is in our possession, your personal information will generally be stored in Carolina Home Remodeling databases or databases maintained by our third-party service providers on servers and data storage devices located in the United States. United States data protection laws may not provide as much protection as the data protection laws in force in some other countries; however, we will process your personal information in accordance with this Policy no matter where our data is stored. If you are located in a country outside the United States, by using this Site you consent to the transfer of your personal information to the United States.

Governing Law

This Policy shall be governed under the laws of the State of North Carolina, United States of America without regard to its conflicts of law provisions.

Questions About This Policy or Carolina Home Remodelings Data Practices

If you have questions or concerns about this Policy, any Privacy Notice, or Carolina Home Remodelings data practices, please contact us by email at

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Carolina Home Remodeling
372 Cromptom Street
Charlotte, NC 28273
Phone: 800-794-2251
Fax: 704-588-0244

Read What Our Customers Are Saying!

“We are pleased with the entire process from meeting with the salesperson to the installation. The process was quick and easy. We’re so happy with the beautiful results.”

Michele O’Connell from Charlotte, NC

“You made the installation of my windows convenient and clean. You were timely, helpful and created an easy work environment. Your clean up was nothing less that superb. I will recommend you to others with the highest commendation”

Sincerely, Jacquelyn P. Cox from Charlotte, NC

“I am writing to inform you of my satisfaction with the service I have received on the installation of vinyl siding on my home. The workmanship of installation of Carolina Home Remodeling is to be complimented. They were professional, courteous, and punctual. Their attention to detail was superior. The quality of work is A-one. I would recommend Carolina Home Remodeling to anyone.”

Yours truly, Dorothy Mitchell from Charlotte, NC

“We are more than pleased and very glad we had the sunroom installed. Thank you Carolina Home Remodeling.”

Rita Henderson from Charlotte, NC

“When you move into a new area, you don’t know whom you can trust when it comes to working on your house. It is with great appreciation and gratitude that we found people like you in this business. Our gutter system installation could not have been better handled and the finished product could not look better. You hear so many horror stories about remodeling companies. May I say that my wife and I are pleased with the professionalism of Carolina Home Remodeling. From your salesman, to your receptionist, to your installers, to your project manager, to your company president, we could not be more satisfied.”

Gary Maves from Mooresville, NC

“It gives us great pleasure in taking the opportunity to elaborate on the performance we recently received during and after the installation of our new siding. We are very excited about the new siding that we had put on our home. We have already felt and seen a significant difference in both energy efficiency and money savings. Most of all, I would like to recognize the individuals that installed our siding. Without a doubt, these gentleman had to be some of the most dedicated individuals performing this type of work I ever met.”

William Thompson from Charlotte, NC

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